FAQS

Frequently Asked Questions

Activities

What type of activities and courses do you do?

We have a range of activities and ourses within the following areas: Arts & Fashion; Business, Studies & Careers, Digital Media, Film & Photography, DofE, Music & Performing Arts, Skills for Life, Sports, Fitness & Wellbeing & Volunteering Each school term and school holiday, the available activities and courses will change depending on the requests from young people. If your young person has any activities they would like to attend or see us deliver, please get in touch with us on byes@barnetyouth.uk

When does Positive Activities run?

Positive Activities run throughout the entire year - term-time and in the school holodays, The only time we do not have any Positive Activities running is during the December school holidays, but this is something we are looking into for the future.

How much do the activities and courses cost?

The cost of the Activities and Courses we deliver range from Free - £50 depending on the activity or course. All courses are subsidised by the Barnet /council. However, at present, all courses are FREE.

How do I pay?

At present, all of our term-time and Holiday Activities are completely FREE!! However, we do have a payment system in place - Pay360, for any future provision that requires payment. The quickest and easiest way to make a payment is by using your debit, or credit card, and using our Pay 360 system. However, if for some reason you are unable to make payment, please call 020 8359 3100 and ask to be put through to “the Barnet Youth Support Line”. They will then take payment from you over the telephone.

Can you book my chosen activity for me over the phone?

All bookings need to be made online using our website booking system. If you are having difficulty in booking your activity, please call the contact centre on: 0208 359 3100 and they will help you.

Can my young person just turn up to an activity and take part?

No. For a number of reasons, including Health & Safety, Sageguarding and course capacity, you cannot just turn up to an activity and take part. Positive Activities can take bookings right up until the course starts subject to availability. If you arrive with a young person who is not booked in, you will be turned away.

What ages can attend Positive Activities?

Barnet 0-19 Early Help Service works with 0-19year olds and up to 25 years with Disabilities and / or Autism. Each activity or course on our website will show an age range. You can search for the appropriate courses through the ‘search’ button.

My young person has additional needs. How can you help?

Positive Activities are fully inclusive (as well as all other delivery provided by the service), and we try to support all children and young people. It is important that we are informed of any additional needs your young person has, so we can support them in the best way possible and ensure they get the very best out of the activity or course they are taking part in. There is a section on the application form where you can provide details of your young person's additional needs.

My young person requires 1-to-1 support. Do you provide this?

Unfortuntely, we are not able to provide 1-to-1 support. This needs to be arranged by the parent/carer and the details provided to our team by email on: byes@barnetyouth.uk

What if my child requires medication whilst at the activity?

If your young oerson requires medication during the activite, your young person must administer their own medication. All medical needs and medication required must be specified in your application form prior to attendance. Your young person must bring all of their required medication along with them to the activity. If medication is not brought with them, they will not be able to attend the activity for that day.

Where will the activity take place?

Face-to-Face Face-to-face provision takes place at a number of venues throughout the London Borough of Barnet. On our website, each activity page will display the address of the venue where the activity will be taking place. When you receive your booking acceptance email, the address will also be detailed in this email. If there are any changes to the venue, we will notify you. If you have trouble finding the venue address, please call 0208 359 3100 and ask for “the Barnet Youth Support Line”. Online Our online provision takes place via Zoom. The Zoom details will be provided to you by email. You will also be able to access Zoom details for activities your child has been accepted on via your dashboard. If you are having issues with your internet provider or your Zoom account, unfortunately we are unable to help, as we do not have the ability or authorisation to troubleshoot or resolve internet provider issues or the Zoom Website.

What does my young person need to bring to the activity or course?

All resources and equipment required during the activity will be provided. However, if your young person has their own equipment they would like to bring in, they are more than welcome to.* For example, a camera for our Photography course; a bicycle or skateboard for Cycling or Skateboarding; a musical instrument for Learn an instrument in a week. Please ensure your young person always brings a bottle of water with them. Your young person is welcome to bring snacks with them, but please ensure you consider other peoples allergies and remember all of our activities are NUT-FREE ZONES. Food is not provided during Positive Activities. We recommend taking the unpredictable English weather into consideration with regards to your young person's clothing, as well as considering whether they will need sun cream, a sun hat, waterproofs, or warmer clothing - none of which will be provided by us, Please ensure all items brought to our activities are clearly labelled with your Young Person's name. Please ensure no valuable toys or belongings are brought with them.* . *Positive Activities and our partner providers cannot be held responsible for any loss or damage. Any personal equipment brought in is brought at your own risk and the service is not responsible for any loss or damage.

Can my child be in the same group as a friend or sibling if they are different ages?

Unfortunately, if the young people are not within the activity or course age range, they will be unable to book the activity through the website. However, we do have a number of suitable activities for all ages and we can accommodate mixed age groups at our discretion. Therefore, if your child would like to be grouped with friends, or family pkease contact us at: byes@barnet.gov.uk with the young peoples names and ages, as well as a contact number for yourself, and a member of our team will get in touch with you to try to accomodate your request. Please note, we cannot guarantee that we will be able to grant your request.

What happens if someone else needs to pick up my young person?

There is a field in the application form to specify the name and contact number of the person who will be collecting your young person. Only this person, or the person listed as the emergency contact can collect the young person. If for some reason your young person needs to be picked up by someone else, you MUST inform the Positive Activities team by email on: byes@barnet.gov.uk with the full name and contact telephone number of the person you have authorised to collect your young person. The authorised person collecting the young person may be asked to provide ID upon arrival, so please ensure they bring at least one form of photographic ID with them. Staff will only release children to people they know, or can verify. Any person collecting your young person must be over 18 years of age.

Is there parking at the venues the activities or courses take place at?

Our courses run from a number of venues throughout the London Borough of Barnet. Not all of the venues allow access to, or have on-site parking, or have a waiting area for you to wait for your young person when collecting. Therefore, we advise ensuring you have noted the correct address of the venue and look-up suitable travel options and/or parking spaces.