What happens once I have booked an Activity or Course?
You should receive a booking confirmation email to the email address you provided when registering for an account. The email will also tell you the status of your booking, which will either be 'Accepted', 'Pending', 'Awaiting Approval' or 'Waiting List'. If your child’s application has been successful you will receive an email confirming your child's place.
What does the status of my booking mean?
Certain activities we are offering have an automatic approval process once we receive an application and it is approved straight away, until the course capacity is reached. Once that happens, we will be offering a waiting list place. You will receive an email saying your application has been received and you are now on the waiting list.
Other courses have a very limited course capacity and not everyone that applies will get a place on them. Certain activities will need to be reviewed once all applications have been received before places can be allocated manually. In this case, you will receive an email saying your application has been received and is pending or awaiting approval.
Please wait until you receive an email confirming your application has been successful and your child has been accepted and received a place on an activity before planning to attend. If your young person can no longer attend the activity/course they are booked onto and the activity has already begun, you will have the option in your dashboard to 'drop out' of the activity. This is the same as cancelling. If you drop out of an activity via your dashboard, the status of your booking will change to 'dropped out'. When you cancel your booking through your dashboard, the status of your booking will change to 'cancelled'.
How do I manage my bookings?
My young person can no longer make it to the activity I have booked. How do I cancel my booking?
What is your cancellation/refund policy?
As our activities are currently FREE, this does not apply. However, we do not offer refunds on paid activities or courses unless there is a significant change of circumstances, which can be discussed with a member of the team.
What if my young person misses a session?
If you know that your young person is going to miss a session, or if a significant amount of the course will be missed and we are informed with a number of weeks or days prior to the session, we will be able to release their space and offer the place to another young person. We understand that circumstances can change very quickly and sometimes a young person can no longer attend an activity for a number of reasons. Please make sure you update your profile and cancel your booking in advance.
If your child misses three consecutive sessions in a row or misses three separate sessions across a delivery period and we aren’t informed, or an appropriate reason isn't shared, we will have to remove your child from the activity. Also our 3 strike policy means if your child continues to not attend our activities, it could impact on your child accessing our activities in the future and your account may be locked